design idea: this side will be sticky and as you scroll more rules show
IN House rules
CANCELLATIONs & NO SHOW
Please cancel or reschedule at least 12 hours before class. Late cancellations made within 12 hours will result in the loss of one session. You will be charged a $25 late cancellation fee. If you do not cancel and miss a scheduled class (a no-show) a $25 no-show fee will apply.
SHOES
Step & Sculpt Classes: Shoes are required when using the stepper. If you choose to remove your shoes for the Pilates portion on the mat, we recommend wearing grip socks for hygiene and stability.
Classic Heat Classes: Shoes are not required, as the stepper is not used. You are welcome to practice barefoot or in grip socks.
7 min grace period
To ensure a smooth and safe class experience, entry is not permitted more than 7 minutes after class begins. Late arrivals will be marked as a no-show, and the applicable fee will apply.
kindness
Everyone comes to the studio for different reasons. We ask that all guests and instructors help maintain a supportive, respectful environment. At Hourglass, we have a zero-tolerance policy for bullying, harassment, or unkind behavior.
In house rules
SHOES
For the Stair-Stepper, shoes are required at all times—no exceptions. This protects you and keeps the workout safe. However, shoes do not have to be used while doing the mat workout
5 MINUTE RULE
5 minutes after class begins you will not be able to join and will be charged a no show fee. Please arrive on time to ensure a safe and seamless experience.
CANCELLATION AND NO SHOW FEES
For cancellations, please provide at least 12 hours’ notice if you need to cancel or reschedule. Cancellations made within 12 hours will forfeit one session from your pass, and unlimited members will be charged a $25 late-cancellation fee.
No-show fees will apply if you miss a scheduled class without canceling in advance. A $25 no-show fee will apply.